Maximizing Assistance: Navigating Lost and Found Services with Alaska Airlines

Alaska Airlines offers a comprehensive lost and found service to assist passengers in locating and recovering lost items during their travels. Whether you discover a missing item upon arrival at the airport or realize it later, prompt reporting to the Alaska Airlines Baggage Office is crucial. Here’s a detailed guide on how to utilize Alaska Airlines’ lost and found service effectively:

Reporting a Lost Item

Upon discovering a lost item, report the issue to the Alaska Airlines Baggage Office within 24 hours of your arrival at the airport. Alternatively, you can contact the Alaska Airlines lost and found phone number for assistance. Once the report is filed, you will receive a confirmation email from the lost and found department containing a File ID for reference.

Contacting Alaska Airlines Lost & Found

If unable to visit the Alaska Airlines lost and found department in person, passengers can call the Lost and Found Alaska Airlines number at 1-877-815-8253 between 6:00 am – 10:00 pm (PT). Follow the IVR instructions to navigate to the lost and found option and provide the necessary booking and lost item details to file your claim promptly.

Reimbursement for Lost & Delayed Baggage

To qualify for reimbursement, it’s essential to report lost or delayed baggage to Alaska Airlines within 24 hours. Keep all ticket receipts and baggage claim checks handy for reimbursement claims. While Alaska Airlines endeavors to recover lost items promptly, passengers may receive reimbursement if the item remains unrecovered. Certain items are disqualified for reimbursement, including cash, jewelry, electronics, and more. Passengers can refer to Alaska Airlines’ website for a comprehensive list of disqualified items.

Reimbursement Policies

For domestic itineraries, the maximum reimbursement for checked baggage is approximately $3800 per ticket per person. International travelers may receive reimbursement of $9.07/lb for checked bags and $400 per passenger for unchecked bags. For travel covered by the Montreal Convention, Alaska Airlines is liable for loss and delay, up to 1288 SDRs per passenger. Passengers can declare and purchase additional value for items exceeding standard liability.


Alaska Airlines’ lost and found service offers a seamless process for reporting and recovering lost items during travel. By promptly reporting lost items and following the reimbursement procedures, passengers can maximize their chances of locating lost belongings and receiving compensation if necessary. With Alaska Airlines’ commitment to passenger satisfaction, travelers can travel with confidence knowing their needs are well-addressed, even in unforeseen circumstances.

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