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A Guide to Changing Flights with Avianca Airlines

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If you’re considering changing your flight with Avianca Airlines, you’ll find the process to be flexible and straightforward. Whether you need to modify your travel plans due to illness, weather conditions, or other reasons, Avianca Airlines offers multiple convenient options for changing your flight.

Changing Flights via Phone Call

  1. Dial Avianca’s change flight phone number at +1 800-722-8222.
  2. Follow the IVR options to select the appropriate service, such as changing your flight.
  3. Provide necessary details and follow further instructions to complete the flight change process.

Changing Flights via the Avianca Website

  1. Visit Avianca Airlines’ official website (www.avianca.com).
  2. Navigate to the “Manage my bookings” section and select “Flight Status.”
  3. Choose the flight you wish to change and proceed to make the necessary modifications, such as date, time, or destination.
  4. Review terms and conditions, including any applicable fees, and complete the process by confirming the changes.

Flight Change Policy and Fees

  1. Passengers can typically change their flights up to 24 hours before the scheduled departure time.
  2. Some routes may allow for multiple flight changes, depending on the destination and specific policies.
  3. Fees for changing flights with Avianca Airlines range from USD 25 to USD 150, depending on various factors such as destination and fare differences.
  4. Passengers should review the flight change policy and associated fees before initiating any modifications to their bookings.

Escalating a Complaint with Avianca Airlines

  1. If you encounter issues or dissatisfaction with Avianca Airlines’ service, you can escalate a complaint through various channels.
  2. Visit Avianca Airlines’ website and access the customer relation form under the email section.
  3. Select “complaint and compliment” from the dropdown list and fill out the form with details of your complaint.
  4. Submit the form and a representative from Avianca’s complaint department will address your concerns promptly.
  5. Alternatively, you can call Avianca Airlines directly at 1(800) 284-2622 to speak with a live person and escalate your complaint.

Conclusion

Changing flights with Avianca Airlines is a flexible process, allowing passengers to modify their travel plans with ease. By utilizing phone calls, website functionalities, and understanding the airline’s policies, passengers can navigate flight changes efficiently. Additionally, Avianca Airlines is committed to addressing customer concerns promptly through various contact channels, ensuring a positive travel experience for all passengers.

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