How to Obtain a Refund from Hawaiian Airlines

When plans change and travel arrangements need to be adjusted, Hawaiian Airlines offers a straightforward process for obtaining refunds. Whether it’s due to unforeseen circumstances or a change in itinerary, passengers can navigate the refund procedure with ease by following the steps outlined below.

Accessing the Refund Form

To initiate the refund process with Hawaiian Airlines, passengers can utilize the online refund form available on the airline’s official website. The following steps outline the process:

  1. Visit Hawaiian Airlines’ Official Website: Begin by navigating to the official website of Hawaiian Airlines using a web browser.
  2. Retrieve the Reservation: Locate the “My Trips” section on the website and enter the necessary details to retrieve your reservation.
  3. Select the Refund Option: Within the menu options, choose the “refund” option to access the refund form.
  4. Complete the Form: Fill out the refund form with the required information, ensuring accuracy and completeness.
  5. Submit the Form: Once the form is complete, submit it electronically through the website.
  6. Confirmation Email: Upon successful submission, a confirmation ticket number will be sent to the email address registered with the reservation.
  7. Contact Hawaiian Airlines: Use the provided ticket number to follow up with Hawaiian Airlines’ refund request department for further assistance if needed.

Alternative Methods for Obtaining a Refund

In addition to the online refund form, passengers can explore alternative methods for requesting a refund from Hawaiian Airlines:

  • Via Phone: Contact Hawaiian Airlines’ customer service by dialing the official phone number provided on the airline’s website. Follow the prompts to connect with a representative who can assist with the refund process.
  • Through Email: Alternatively, passengers can submit a refund request via email by using the designated email form available on the airline’s website. Provide the necessary details and submit the request electronically for review.

Understanding Hawaiian Airlines’ Refund Policy

Before initiating a refund request, it’s essential to familiarize oneself with Hawaiian Airlines’ refund policy. Key highlights of the policy include:

  • Cancellation by Hawaiian Airlines: In the event of a flight cancellation initiated by Hawaiian Airlines, passengers are entitled to a full refund, excluding instances of adverse weather conditions.
  • Flexibility for Delayed Flights: Passengers experiencing a delay of three hours or more can cancel and rebook their Hawaiian Airlines tickets without incurring additional costs.
  • 24-Hour Risk-Free Period: For tickets booked at least seven days in advance, passengers have up to 24 hours from the time of booking to cancel and receive a refund, regardless of fare type.
  • Refundable Tickets: Passengers holding refundable tickets can cancel their reservations and receive a refund up to three hours before the scheduled departure time.
  • Exceptional Circumstances: In cases of medical emergencies or the sudden death of a close relative, passengers can cancel their bookings and request a refund from Hawaiian Airlines.

Expected Refund Processing Time

Upon approval of the refund request, passengers can expect the following processing times for refunds from Hawaiian Airlines:

  • Cash or Check Payments: Refunds issued for bookings made with cash or check typically take 20 to 25 days to be credited to the bank account.
  • Online Payments: For reservations made with online or card payments, refunds are processed within 7 to 15 business days and credited back to the original form of payment.


Navigating the refund process with Hawaiian Airlines is a straightforward endeavor, with multiple avenues available for passengers to request refunds. By adhering to the airline’s refund policy, providing accurate information, and following the prescribed procedures, passengers can obtain refunds for their flight bookings efficiently and effectively.

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