Cancelling Hawaiian Airlines Flight Bookings: Procedures and Policies

Sometimes, travel plans change, and passengers find themselves needing to cancel their flight bookings with Hawaiian Airlines. Whether due to unforeseen circumstances or scheduling conflicts, understanding the cancellation process and associated policies is crucial for a seamless experience. This article provides a comprehensive guide to cancelling Hawaiian Airlines flight bookings, including procedures, policies, and important considerations.

Online Cancellation Procedure

Hawaiian Airlines offers passengers the convenience of cancelling flight bookings online through a simple and intuitive process. Follow these steps to initiate the cancellation:

  1. Access the Hawaiian Airlines Website: Begin by visiting the official website of Hawaiian Airlines using a web browser.
  2. Navigate to “Manage Flights”: Locate the “Manage Flights” option from the menu bar at the top of the website’s homepage.
  3. Enter Booking Details: Enter the required booking details, including the ticket number, flight confirmation code, and passenger’s last name, in the designated fields.
  4. Find the Reservation: After entering the booking details, click on the “search” button to retrieve the reservation.
  5. Cancel Flight: Once the reservation is located, select the option to “cancel flight” and follow the prompts to confirm the cancellation.
  6. Confirmation: Upon confirmation, a cancellation message will be sent to the passenger’s email or mobile number linked to the reservation.

Cancellation via Phone

Alternatively, passengers can opt to cancel their Hawaiian Airlines flight bookings by contacting the airline’s customer care services. Follow these steps to cancel via phone:

  1. Dial Hawaiian Airlines Official Phone Number: Retrieve the official phone number of Hawaiian Airlines from the airline’s website.
  2. Follow Automated Instructions: Upon dialing the number, follow the automated instructions provided by the voice prompt system.
  3. Speak with a Representative: Once connected with a representative, request assistance with cancelling the flight booking by providing the necessary details, including the ticket number and reason for cancellation.

Airport Cancellation

For passengers already at the airport who need to cancel their Hawaiian Airlines bookings, assistance is available at the reservation counter. Follow these steps for airport cancellation:

  1. Visit the Reservation Counter: Approach the Hawaiian Airlines reservation counter at the airport.
  2. Provide Booking Details: Provide the reservation details to the representative at the counter and request cancellation assistance.
  3. Confirm Cancellation: Once the cancellation is processed, confirm the cancellation details with the representative and inquire about any additional assistance needed.

Understanding Hawaiian Airlines’ Cancellation Policy

Before cancelling a flight booking with Hawaiian Airlines, it’s essential to be aware of the airline’s cancellation policy. Key points of the policy include:

  • 24-Hour Cancellation Window: Passengers can cancel their bookings within 24 hours of purchase without incurring any cancellation fees, provided the booking was made at least seven days before the scheduled departure.
  • Cancellation Fees: Cancellation fees may apply for cancellations made outside the 24-hour window, with fees varying based on factors such as cancellation time, fare type, and destination.
  • Flexibility for Delayed Flights: Passengers experiencing flight delays of three hours or more can cancel and rebook their flights without penalty.
  • Refund Options: Depending on the circumstances and fare type, passengers may be eligible for refunds or travel vouchers for cancelled bookings.


Cancelling flight bookings with Hawaiian Airlines is a straightforward process, with options available for online cancellation, phone assistance, and airport cancellation. By adhering to the airline’s cancellation policies and following the prescribed procedures, passengers can navigate the cancellation process seamlessly and efficiently.

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